Refund policy

Welcome to SK BRAND. Your satisfaction is our priority, and we want you to shop with confidence. If you are not fully satisfied with your purchase, we are here to help.

Returns
We accept returns within 7 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition

The product must be in the original packaging

Proof of purchase or order number is required

Items damaged due to misuse or customer handling are not eligible

Non-Returnable Items
The following items cannot be returned or exchanged:

Personal care products

Opened beauty or skincare items

Customized or personalized products

Clearance or sale items

Refunds
Once we receive and inspect your returned item, we will notify you about the approval status of your refund.

If approved:

Refunds will be processed within 5–10 business days

The amount will be refunded to your original payment method

Shipping charges are non-refundable unless the item arrived damaged or incorrect

Damaged or Wrong Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number

Product photos

Short description of the issue

We will arrange a replacement or full refund as quickly as possible.

Exchange Policy
We only replace items if they are:

Defective

Damaged

Incorrectly delivered

Order Cancellation
Orders can be canceled within 12 hours of placing the order.

Once the order has been processed or shipped, cancellation may not be possible.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect

We recommend using a trackable shipping service

Late or Missing Refunds
If you have not received your refund yet:

Recheck your bank account

Contact your payment provider or bank

Wait a few business days for processing

If you still need assistance, contact our support team.

Contact Us
If you have any questions regarding returns or refunds, feel free to contact us anytime.
whatsapp number = 03158281795

Gmail support = skbrand.site@gmail.com